Privacy Policy
At The Grand Central Hotel, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, thegrandcentral.in, or when you stay as a guest at our hotel. By using our website or services, you consent to the collection and use of your personal information in accordance with this Privacy Policy. This Privacy Policy applies to the information we collect via our website, email communications, and in-person interactions at our hotel. Please read this policy carefully before providing any personal information.
1. Collection and Use of Information
We collect various types of personal information in order to provide you with a personalized and seamless experience. This information may include:
- Personal Information: When you make a reservation, inquire about our services, or communicate with us via email or phone, we may collect your name, email address, phone number, billing address, payment details, and any other information necessary for providing our services.
- Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, device information, pages visited, and the time spent on our site.
- Cookies: Our website uses cookies to enhance your browsing experience. Cookies help us understand your preferences and improve our website’s performance. You can adjust your browser settings to reject cookies, but doing so may affect some features of our website.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: To process your reservations, respond to inquiries, and deliver the services you have requested, such as booking a room or organizing an event at our hotel.
- To Improve Our Services: To customize and improve our offerings based on your preferences, usage patterns, and feedback.
- Marketing and Communications: To send you promotional materials, newsletters, and special offers, provided you have consented to receive such communications.
- Legal Compliance: To comply with applicable laws and regulations, and to protect our rights in case of legal proceedings or suspected fraudulent activity.
3. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in running our business, including:
- Service Providers: Such as payment processors, email marketing platforms, and website hosting services.
- Legal Authorities: We may disclose your information to law enforcement or other governmental authorities when required by law or to protect our legal rights.
In the event of a business transfer (e.g., merger or sale), your personal information may be transferred to the new owner.
4. Data Security
We take appropriate measures to safeguard your personal information from unauthorized access, alteration, or destruction. While we strive to protect your data, please be aware that no method of online transmission or storage is 100% secure. We continuously review our security practices to ensure your information is as safe as possible.
5. Your Rights and Choices
You have the right to:
- Access and Correct Your Information: Request access to the personal information we hold about you and update or correct any inaccuracies.
- Withdraw Consent: You may withdraw your consent to receive marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
- Delete Your Information: Request the deletion of your personal information, subject to applicable legal obligations.
